1. Introduction
This Privacy Policy ("Policy") is issued by starjili ("starjili," "we," "us," or "our"), the operator of the online gaming platform accessible at starjili.app. This Policy applies to all personal information collected from users ("you," "your") who access or use the starjili website, mobile experience, or any associated service.
starjili is committed to protecting the privacy of all registered players. We process personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and any applicable regulations issued by the National Privacy Commission (NPC). By registering a starjili account or using the platform, you acknowledge that you have read and understood this Policy and consent to the processing of your personal information as described herein.
This Policy should be read alongside the starjili Terms & Conditions and Responsible Gaming Policy, which together form the complete framework governing your use of starjili services.
2. Information We Collect
2.1 Information You Provide Directly
When you register a starjili account or interact with the platform, you may provide the following categories of personal information:
- Identity Information: Full legal name, date of birth, nationality, and gender.
- Contact Information: Philippine mobile number and email address (where applicable).
- Verification Documents: Government-issued photo ID (e.g., Philippine passport, UMID, SSS ID, driver's license), proof of address (utility bill or bank statement), and payment method ownership documentation submitted for KYC purposes.
- Financial Information: Payment method details (GCash number, bank account details) used for deposits and withdrawals. Full card numbers, if applicable, are not stored by starjili — they are processed directly by certified payment processors.
- Account Preferences: Communication preferences, responsible gaming limit settings, and any other information you voluntarily provide in your account profile or support interactions.
2.2 Information Collected Automatically
When you use the starjili platform, certain technical information is collected automatically, including:
- Device and Access Information: IP address, device type, operating system, browser type and version, screen resolution, and unique device identifiers.
- Usage Data: Pages viewed, games played, session duration, login timestamps, bet history, and transaction logs.
- Cookie and Tracking Data: Session cookies, preference cookies, and analytics data as further described in Section 7 of this Policy.
3. How We Use Your Information
starjili uses the personal information collected for the following purposes:
- Account Registration and Management: To create, maintain, and manage your starjili player account, verify your identity, and process deposits and withdrawals in Philippine Peso.
- Gaming Services Delivery: To provide access to games, live dealer sessions, sports betting, bingo, and all other starjili platform features and to record game outcomes and transaction history accurately.
- Regulatory Compliance: To fulfill our obligations under applicable Philippine gaming regulations, the Data Privacy Act, and anti-money laundering (AML) requirements — including KYC identity verification and transaction monitoring.
- Fraud Prevention and Security: To detect, investigate, and prevent fraudulent activity, unauthorized account access, bonus abuse, money laundering, and other prohibited conduct as defined in the starjili Terms & Conditions.
- Customer Support: To respond to your inquiries, resolve disputes, and provide 24/7 support via live chat.
- Responsible Gaming: To enforce account-level responsible gaming tools — deposit limits, session reminders, cooling-off periods, and self-exclusion — and to identify players who may be at risk and provide appropriate outreach.
- Communications: To send transactional notifications (deposit confirmations, withdrawal updates, security alerts) to your registered mobile number. Promotional communications will only be sent where you have consented to receive them.
- Platform Improvement: To analyze aggregated, anonymized usage data to improve the starjili platform, optimize game performance, and enhance the overall player experience.
4. Legal Basis for Processing
starjili processes your personal information on the following legal bases under the Philippine Data Privacy Act of 2012:
- Consent: Where you have provided explicit consent to the processing of your personal information, including at the point of account registration and where applicable for marketing communications.
- Contractual Necessity: Where processing is necessary for the performance of the agreement between you and starjili, including providing gaming services, processing transactions, and managing your account.
- Legal Obligation: Where processing is required to comply with a legal or regulatory obligation applicable to starjili, including KYC requirements, AML reporting obligations, and PAGCOR-related compliance.
- Legitimate Interests: Where processing is necessary for the legitimate interests of starjili or a third party, including fraud prevention, platform security, and improving service quality — provided that such interests are not overridden by your rights and interests.
5. Sharing of Personal Data
starjili does not sell, rent, or trade your personal information to any third party for marketing or commercial purposes. We may share your personal information only in the following circumstances:
- Payment Processors: We share necessary financial information with certified Philippine payment processors (including GCash, PayMaya, BPI, BDO, and Metrobank partners) strictly to facilitate deposit and withdrawal transactions.
- Game Software Providers: Certain game providers may receive anonymized or pseudonymized session data for technical purposes such as game performance monitoring and RTP auditing.
- Identity Verification Services: We engage third-party KYC and identity verification service providers to authenticate player identity documents. These providers are contractually bound to process data only for the specified verification purpose.
- Regulatory and Law Enforcement Authorities: We may disclose personal information to PAGCOR, the Anti-Money Laundering Council (AMLC), the National Privacy Commission, or other government authorities where required by law, court order, or regulatory directive.
- Professional Advisors: We may share information with our legal, accounting, and audit advisors under strict confidentiality obligations where necessary for the operation of starjili.
Any third-party service providers engaged by starjili are required to handle personal data in compliance with applicable Philippine data protection laws and our contractual data processing requirements.
6. Data Retention
starjili retains personal data for as long as necessary to fulfil the purposes for which it was collected, including for the satisfaction of legal, regulatory, accounting, or reporting requirements. The following retention guidelines apply:
- Active Account Data: Personal information associated with an active starjili account is retained for the duration of the account relationship and for a minimum period of five (5) years following account closure, in compliance with AML record-keeping obligations.
- Transaction Records: Financial transaction records, including deposits, withdrawals, and bet history, are retained for a minimum of five (5) years as required by applicable Philippine regulatory obligations.
- KYC Documents: Identity verification documents are retained for the period required by applicable regulations and deleted securely upon expiry of the required retention window.
- Support Records: Customer support interaction records are retained for up to three (3) years from the date of the last interaction.
At the end of the applicable retention period, personal data is securely deleted or anonymized in a manner that makes it impossible to re-identify the individual.
7. Cookies & Tracking Technologies
The starjili platform uses cookies and similar technologies (including session tokens and local storage) to provide a functional, secure, and personalized user experience. The following categories of cookies are used:
- Strictly Necessary Cookies: Essential for the platform to function — these enable login session management, security token validation, and access control. These cookies cannot be disabled without disrupting platform functionality.
- Preference Cookies: Store your account preferences such as language settings and responsible gaming tool configurations between sessions.
- Analytics Cookies: Collect anonymized data about how players use the starjili platform (e.g., which games are most visited, session lengths) to help us improve the product. These cookies do not identify you personally.
You can manage or disable non-essential cookies through your browser settings. Please note that disabling certain cookies may impact your ability to use some features of the starjili platform. starjili does not use third-party advertising or tracking cookies that share data with external advertisers.
8. Security Measures
starjili implements a multi-layered approach to information security to protect your personal and financial data:
- Encryption: All data transmitted between your device and starjili servers is encrypted using TLS 1.2 or higher. Sensitive stored data (including payment information) is encrypted at rest using AES-256 encryption.
- Access Controls: Access to personal data is restricted to authorized starjili personnel who require it to perform their job functions. Access is controlled through role-based permissions and authenticated via multi-factor authentication for internal systems.
- Two-Factor Authentication (2FA): starjili offers 2FA via SMS OTP for all player accounts. We strongly encourage all players to enable this feature to add an additional layer of protection to their starjili login.
- Security Monitoring: starjili maintains continuous security monitoring of its platform infrastructure to detect and respond to unauthorized access attempts, unusual activity, and potential security incidents.
- Incident Response: In the event of a data breach that is likely to result in a risk to the rights and freedoms of affected players, starjili will notify the National Privacy Commission and affected individuals in accordance with the timelines prescribed under the Data Privacy Act.
While starjili employs commercially reasonable security measures, no data transmission over the internet is guaranteed to be completely secure. You acknowledge this inherent risk and take responsibility for maintaining the security of your own starjili account credentials.
9. Your Data Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal information held by starjili:
- Right to Be Informed: The right to be notified about what personal information starjili collects and how it is used — fulfilled by this Privacy Policy.
- Right of Access: The right to request a copy of the personal information starjili holds about you.
- Right to Rectification: The right to request correction of inaccurate or incomplete personal information in your starjili account.
- Right to Erasure: The right to request deletion of your personal data, subject to our legal retention obligations and any overriding legitimate interests (e.g., fraud investigation).
- Right to Object: The right to object to the processing of your personal data for certain purposes, including direct marketing.
- Right to Data Portability: The right to receive a structured, commonly used copy of personal data you have provided to starjili, where technically feasible.
- Right to Lodge a Complaint: The right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines if you believe your data rights have been violated.
To exercise any of the above rights, contact starjili's Data Privacy Officer via live chat or by email at [email protected]. We will respond to verifiable requests within a reasonable timeframe and in accordance with applicable law.
10. Minors
The starjili platform is strictly restricted to individuals aged 21 years and above, consistent with Philippine gaming regulations. starjili does not knowingly collect personal information from persons under the age of 21. If we become aware that personal information has been collected from a minor, we will take immediate steps to delete the relevant data and close the associated account.
If you have reason to believe that a minor has registered an account on starjili, please contact our support team immediately via live chat so we can investigate and take appropriate action.
11. Changes to This Privacy Policy
starjili may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. Material changes will be communicated to registered players via the mobile number on file (SMS notification) and/or via a prominent notice on the starjili website, with a minimum of seven (7) days' advance notice where reasonably practicable.
The "Last Updated" date at the top of this Policy indicates when the most recent changes were made. Your continued use of the starjili platform following any update constitutes your acceptance of the revised Policy.
12. Contact Us
For questions, concerns, or requests relating to this Privacy Policy or your personal data rights, please contact the starjili Data Privacy Officer through the following channels:
- Live Chat: Available 24/7 via the starjili platform. Average response time: under 15 minutes.
- Email: [email protected] — plain text, not a clickable link. Please include "Privacy Request" in the subject line of your email.
For complaints about our data handling practices that cannot be resolved through the above channels, you may escalate your concern to the National Privacy Commission of the Philippines.